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Frequently Asked Questions

Booking & reservation

We recommend booking at least 24 hours in advance to ensure your preferred vehicle class is available. However, we do our best to accommodate short-notice and last-minute VIP requests.

Absolutely. We offer flexible hourly "As-Directed" hire options. You can retain your chauffeur for the entire day, making it perfect for corporate roadshows or multi-stop itineraries.

Yes, we serve all major London airports and private aviation hubs. Our service includes real-time flight tracking and a complimentary Meet & Greet in the arrivals hall.

Once your reservation is processed, you will receive a formal confirmation email containing your detailed itinerary, vehicle class, and dedicated support contact information.

Yes, bookings can be modified or cancelled. Please refer to our terms and conditions for specific cancellation windows to ensure a smooth and fee-free adjustment.

Safety & Confidentiality

Yes. Every WZ chauffeur undergoes a rigorous selection process, including comprehensive background checks and full DBS clearance, ensuring your absolute safety.

Discretion is our highest priority. All our staff and chauffeurs sign strict Non-Disclosure Agreements (NDAs), guaranteeing total confidentiality for corporate and VIP clients.

Yes, our entire luxury fleet undergoes daily valeting and rigorous mechanical inspections to meet the highest safety, hygiene, and performance standards.

Yes, the safety of your family is paramount. We can provide premium child and infant seats upon request. Please specify the age of the child when booking.

Many of our clients build a rapport with their driver. If you prefer a specific chauffeur, simply request them upon booking, and we will arrange it subject to their availability.

Pricing & Payments

No. We operate with a strictly transparent pricing policy. The quote you receive includes all standard costs, including 20% VAT, with no hidden fees or unexpected surcharges.

We accept all major credit and debit cards, including American Express, Visa, and Mastercard. For corporate clients, account invoicing can be arranged upon approval.

No, our premium Meet & Greet service is entirely complimentary with all airport transfers, along with 60 minutes of free waiting time after your flight lands.

If your journey naturally exceeds the booked time, additional hours are simply billed at the standard hourly rate for your chosen vehicle class.

Yes, we provide tailored corporate accounts with streamlined billing, priority booking, and dedicated account management for our frequent business executives.

Chauffeurs & Services

Certainly. Your professional chauffeur will handle all your luggage from the moment they meet you until you are safely dropped off at your final destination.

We use advanced flight tracking technology to monitor your arrival. If your flight is delayed, we adjust the dispatch time automatically, ensuring your chauffeur is there exactly when you land.

While our chauffeurs possess excellent local knowledge of London and its landmarks, they serve primarily as elite drivers and discreet facilitators rather than formal walking tour guides.

Yes. With our hourly hire service, your vehicle and chauffeur are entirely at your disposal and will wait patiently until you are ready to proceed to your next destination.

Yes, all our chauffeurs are fluent English speakers, highly articulate, and trained to communicate with the utmost professionalism, courtesy, and respect.

Fleet & Amenities

Our premium vehicles feature high-speed onboard WiFi, complimentary bottled water, mobile device chargers, premium leather seating, and advanced, whisper-quiet climate control.

To maintain the pristine condition and fresh environment of our luxury fleet for all our esteemed clients, smoking and vaping are strictly prohibited in all our vehicles.

Passenger limits depend on the vehicle class. Our executive sedans carry up to 3 passengers, while our luxury MPVs (like the V-Class) comfortably accommodate up to 7 passengers.

We generally welcome small, well-behaved pets in secure travel carriers. Please inform us at the time of booking so we can allocate an appropriate, pet-friendly vehicle for your journey.

Yes, we offer the whisper-quiet, zero-emission BMW i7 in our Electric Luxury category for clients seeking sustainable yet uncompromised executive travel.